Student Support Services

1. Student Support at LIHE

We’re here to help you succeed. At LIHE, our Student Support team is available to guide you throughout your studies. Whether you’re just starting out or already enrolled, we can help with:

  • Admissions and enrolment
  • Orientation and getting started
  • Accessing student policies and procedures
  • Booking wellbeing and counselling services
  • General advice and support

Your Success Matters

We know that studying can be exciting but also challenging. You might need extra support along the way, and that’s okay. We’re committed to making sure you have what you need to stay on track and reach your goals.

Student Orientation: Your First Step Toward Success

During Student Orientation Week, you will gain the essential information to feel confident, connected, and ready to thrive inside and outside of the classroom. During Orientation Week (O-Week), you will:

  • Discover your campus and learning environment
  • Meet classmates, staff, and key support teams
  • Learn how to stay safe and supported, both online and in person
  • Understand the academic expectations and standards
  • Get practical advice on study techniques, time management, and using digital learning tools
  • Join social events to start building your student community
  • Find out who to contact and where to go when you need help
  • Embrace the Experience and be part of something bigger from day one.

Academic Support

Need help with your course? You’re not alone. There are several ways to get academic help at LIHE:

Our Lecturers are here to help you learn and succeed. If you’re finding things difficult, don’t wait—talk to your Course Coordinator. They can help you: Understand course or unit requirements. Access academic resources. Make an appointment, raise your concerns, bring your questions, and ensure you’ve completed the readings or attempted the task beforehand.

Ask in class

If you’re unsure about something during a lecture or tutorial, ask. Your question might help others, too.

Your Open Learning Platform

Some helpful Q&As might already be on your unit page—especially if the topic has come up in class before.

Librarian

All LIHE students can get help from qualified tutors and our Librarian with writing, research, subject content, and general study skills.

Academic Progress

To complete your course, you need to maintain satisfactory academic progress. This means:

  • Completing your course within the time frame listed in your Letter of Offer
  • Passing enough subjects each term to stay on track If you’re finding things difficult, don’t wait—talk to your Course Coordinator. They can help you:
  • Understand course or unit requirements
  • Access academic resources
  • Navigate academic policies and timelines

More information is available in the Academic Policy on our website.

Academic Integrity

Academic integrity is all about being honest, fair and responsible in your studies. At LIHE, we expect all students to:

  • Acknowledge their sources (reference properly)
  • Do their own work and sit their own exams
  • Follow copyright and privacy rules
  • Report research honestly
  • Act ethically—even under pressure

Academic misconduct includes

  • Plagiarism
  • Re-using your own work
  • Making up data
  • Working with others when not allowed
  • Cheating in exams
  • Paying someone else to do your work